Luxury Den assumes to accept and deliver orders within the limit of available stocks. In case items are temporarily or permanently unavailable, we will send you an e-mail so that you are fully notified. You will then have the option of modifying or canceling your order. In case of a cancellation because of the temporary or permanent non-availability of items, we assume to give you a full refund as quickly as possible. In confirming your order, you are accepting all of our general conditions of sale. Luxury Den, LLC takes no responsibility for lost shipments although we will do our best to track them down.
Delivery times will vary according to the destination and type of delivery. Luxury Den, LLC cannot be held responsible for any delays in delivery. Delayed delivery will not give rise to any penalty nor indemnity, and cannot be used as reason for cancelling the order.
Items ordered and paid for will ship after 1–3 business days, unless otherwise noted in description of product. We primarily ship through USPS. After leaving our studio, USPS typically delivers in 2–5 business days. You will receive an email notification from us that contains tracking information once your order has been shipped. We DO NOT ship to PO boxes. Orders placed on Saturday will be dispatched on Monday.
Unfortunately, we do not ship internationally at this time.
All of our products are carefully inspected prior to shipment. Due to the nature of our products, used candles cannot be returned or refunded. However, if you receive a damaged item, photogenic proof of damage should be submitted to us immediately at firstname.lastname@example.org. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.
When ordering please ensure to provide all the details needed including, apartment/suite/building number, and the company name if needed.